ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router. Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. Locate the gateway several feet above the floor, ideally as high as reasonably possible. View online or download Arris/motorola SURFboard SBG6400 User Manual On top of that, it's fairly safe to say that Arris SURFboard SBG6400 is a more popular modem, based on its 2,000+ reviews. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. ARRIS. Rating 3.8 out of 5 stars with 4 reviews Troubleshooting Tips If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. At ARRIS, we are dedicated to the success of our customers and the transformation of their entertainment and communication experiences. 3.8. Mesh Wi-Fi System. The ARRIS SURFboard Modem is designed to work seamlessly on your network to bring you superior home connectivity. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … - 3385876 The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. WMM (Wi-Fi Multimedia) Power Save support allows reduction in power usage while specific Wi-Fi traffic is not being utilized. Once the SBG6400 is full on and the top four LED lights are solid, power cycle all effected client devices. Their home networking devices have become increasingly more popular in the last … Approved on Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse Networks), Cox, Mediacom, Suddenlink and most other US Cable Internet Providers. NOT compatible with Verizon, AT&T or Centurylink. ARRIS disclaims proprietary. SURF faster and save money with the all-in-one SBG6900-AC. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the, The gateway label is located on the bottom, To receive high-speed Internet service, your, MAC ID) and Serial number (see S/N) listed, You may need the following gateway label information to, activate your gateway and set up a wireless network, • SSID - Default name of your wireless network. SBG6400: Troubleshooting Intermitent Wired Connections. This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices. Change the wireless channel of the gateway. © 2015 ARRIS Enterprises, Inc. All rights reserved. Gateway Arris SURFboard SBG6400 Quick Start Manual. Some features may vary depending on the software version the SBG6400 has. If you are unsure about compatibility, check your ISP website or the ARRIS website to confirm. To save time, make sure you have the Gateway, model name (SBG6400), HFC MAC ID, and Serial Number, (S/N) listed on the gateway label on the bottom of your, BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS, Technical Support for assistance: 1-877-466-8646, For Comcast subscribers only, please visit www.comcast.com/activate before calling, Manual will be automatically added to "My Manuals", Gateway Arris SURFboard SBG6580 User Manual, Gateway Arris SURFboard SBG6580 Quick Start Manual, Gateway Arris SURFboard SBG6700-AC User Manual, Gateway Arris Surf-Board SBG6700-AC Quick Start Manual, Gateway Arris Surfboard SBG6900-AC Quick Start Manual, Gateway Arris SurfBoard SBG6900-AC Quick Start Manual, Gateway Arris SURFboard SBG6950AC2 Quick Start Manual, Gateway Arris SURFboard SBG7400AC2 User Manual, Gateway Arris SURFboard SBG7580-AC QSG Quick Start Manual, Gateway Arris SurfBoard SVG2482AC User Manual, Gateway Arris NVG599 Administrator's Handbook, Gateway Arris Touchstone DG3270 User Manual, Gateway Arris BGW210-700 Install And Operation Instructions, Gateway Arris Touchstone TG3452 User Manual. ARRIS. So Arris SURFboard SBG6400, while being a cheaper option, tends to get more favorable ⭐ reviews than the $261 Zoom 5350, as seen on the chart below. Disabling the WMM Power Save support can eliminate these intermittent drops. It's also worth mentioning that the $40 … Wireless cable modem gateway (2 pages) ... Troubleshooting Tips Gateway Problem Possible Solution • If the problem still persists after checking the coaxial cable and Wireless devices cannot Ethernet connections and your IP address, check the Wireless send or … ARRIS is known around the world for innovation in communications. The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 … The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. $99.99 Your price for this item is $99.99. Products. SURFboard SBG6580 DOCSIS 3.0 Cable Modem ... Arris. request this number to activate your gateway. User Manual ... SBG7400 Manual SURFboard SBG7400AC2 Wireless Gateway User Guide: ... SBG6400 Quick Start Guide Safety and Regulatory Information: Arris Manuals Arris Surfboard Cable Modem SBG6400 Manual Your Arris Surfboard Cable Modem SBG6400 Manual is loading below, it can take up to 20 seconds for the *Loading…* icon to disappear (depending on … For the strongest signal, locate the SBG6400 in an open area, not inside a cabinet or closet. During the installation or gateway activation, you may have to contact your service provider for, assistance. The company develops technologies, products and services that make mobile experiences possible. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit … SURF with the original and save money! The SBG6400 connects to the existing, coaxial cable connection in your home and does not, This quick start guide will help you install your SBG6400, and set up a secure wireless network connection on your, To customize your wireless network connection and other, advanced gateway settings, see the SURFboard SBG6400, User Guide for more information. Frequently asked questions (FAQs) and additional product, documentation are also available on the ARRIS Support. SURFboard® SBG6400 Wireless Cable Modem Gateway • User Guide iii 365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS All other product or service names are the property of their respective Technical Support for … User rating, 3.8 out of 5 stars with 4 reviews. Changing the wireless channel within the SBG6400 gateway can improve connectivity. Wireless cable modem gateway (2 pages) ... SBG6580 Web Manager Main Menu Options .....21 Table 5: Troubleshooting Solutions ... Getting Started Getting Started The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless … 3.8 (4 Reviews) 1 Answered Question; Price Match Guarantee. Access Control (MAC) number to activate your gateway. That cable modem setup was rock solid for almost two years until a major problem with the cable system that was almost a month of troubleshooting. The ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem with built-in Wi-Fi. This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. Perform a physical survey of devices that may be interrupting the Wi-Fi signal of the SBG6400 and relocate devices if needed. or by any means without written permission from ARRIS Enterprises, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered, trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names, may be used in this document to refer to either the entities claiming, the marks and the names of their products. interest in the marks and names of others. Fast download speeds plus fast Wi-Fi makes it the perfect modem to power your network. When the modem lights come back on restart your computer. Sold Out. No part of this publication may be reproduced or transmitted in any form. Intermittent connectivity is when the Internet connection is disconnected at random intervals. ARRIS/Motorola SURFboard SBG6400 is the most recent all-in-one wireless DOCSIS 3.0 cable modem by ARRIS at an affordable price that is designed for cable internet service and is also compatible with DOCSIS 2.0, 1.1 and 1.0 and supports IPv6 (most up-to-date net surfing standard) and IPv4. Join our email list and get 10% off your next order Join Now. Get the ultimate Internet experience with or without built-in Wi-Fi. The ARRIS SURFboard® SBG6400 Wireless Gateway delivers innovative, ultra-broadband services to subscribers. Troubleshooting the Client Device's Connection to the Gateway If troubleshooting the coax cable connection does not resolve the issue, or if the issue appears to be the connection of client devices to the SBG6400, follow these steps: Examine if the issue occurs only on wired devices, or if all connected devices experience … Customer rating. This site also contains information about the preconfigured Wi-Fi settings of the device. Home; ARRIS; SBG6400; Default settings of the ARRIS SBG6400. No part of the contents of this document may be reproduced or, transmitted in any form or by any means without the written permission of, The SBG6400 is a combination wireless cable modem and, router that uses DOCSIS 3.0 technology to provide wireless, high-speed Internet access to the wireless devices on your, home network. Harness the power of SURFboard and take control of your home network! ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … Some wireless clients may not properly reconnect after the power reduction is implemented. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. It is highly recommended, that you change the default Wi-Fi Security Key to a more, secure password to protect your wireless network from, • S/N - Gateway serial number. The company develops technologies, products and services that make mobile experiences possible. Easy to set up and use, the SG6400’s advanced feature set includes DOSIS 3.0 channel bonding in a cost - effective package, with the ARRIS engineered quality and performance delivering the speed and reliability ARRIS - SURFboard Wireless-N Wi-Fi Router - White. • HFC MAC ID - Your service provider may request the Media. Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Arris SURFboard SBG6400 - wireless router - cable mdm - 802.11n - desktop overview and full product specs on CNET. The ARRIS SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your mobile device! SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem . Wireless signal broadcasts on a limited number of Wi-Fi radio channels. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem . REQUIRES Internet Service. Get more information on SURFboard modem manuals, troubleshooting guides, FAQs, and more. Arris Surfboard SB8200 is an excellent cable modem by all accounts. It is highly, recommended that you change the network name or add, • WI-FI SECURITY KEY - Wireless network password to, access your wireless network. User manual instruction guide for ARRIS devices.. ARRIS User Manuals ARRIS Taiwan, Ltd. UserManual.wiki > ARRIS. I previously had Xfinity ‘Blast’ Plan that advertised 500 Mbps with an SB6183. Arris SURFboard DOCSIS 3.0 Wireless Xfinity Arris Router & Cable Modem-RoHS (SBG6400): The ARRIS Surfboard cable modem and Wi-Fi router is the latest product available from ARRIS; The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router The SURFboard Manager app … All other product or service names are the property of their respective, owners. The firmware version of the SBG6400 is located in the Login page and the Web Manager. Troubleshooting Wi-Fi Connections SURFboard Modem, Telephone, and Wi-Fi Router. Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG6400 Cable & Wi-Fi Modem router. The SURFboard® SBG6700-AC is 3 products in 1: a DOCSIS® 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. In this case, contact the client device manufacturer for support in troubleshooting. Arris Surfboard Max Pro review: Design. Arris is a U.S. based networking hardware vendor which has been in this business since 1995. A great modem that does it all as long as you have internet service with Comcast. With DOCSIS® speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! How do I troubleshoot intermittent Wi-Fi connectivity on my SBG6400 gateway? Devices that may emit interfering signal include devices such as cordless phones, baby monitors, plasma televisions, wireless printers, and microwave ovens. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. For too long, users have not set internet access rules or managed the quality / availability of their home Wi-Fi network – simply because it was too complicated to access. ARRIS is known around the world for innovation in communications. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. Arris SURFboard (16x4) Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router 8.0 7.5 8.1 8: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice Summary of Contents for Arris SURFboard SBG6400 Page 1 ARRIS disclaims proprietary interest in the marks and names of others. It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on … Arris/motorola SURFboard SBG6400 Pdf User Manuals. Gateway Arris SURFboard SBG6400 Quick Start Manual. Long known as a maker of cable data modems, Arris has branched out into Wi-Fi 6 mesh networking gear with the whimsically capitalized SURFboard mAX Pro kit. The company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one of the main focuses. Getting Started Getting Started The ARRIS SURFboard® SBG6400 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0® cable modem and two-port Ethernet router device. If this does not resolve the issue, proceed to the section Troubleshooting Wi-Fi Connections. IMPORTANT! Unplug the SBG6400 from the power, wait 10 seconds, then plug back into power. It is available online at. Determine if the issue is present on multiple devices. SBG6400 (v1.3.x): Changing the Wireless Channel, 15134 - SBG6400 (v1.3.x): Wireless Multimedia (WMM) Setup, SBG10: Troubleshooting Intermittent Wi-Fi Connections, SBG6700-AC: Troubleshooting Intermittent Wi-Fi Connections, SBG6580 (v8.6.x): Troubleshooting Intermittent Wi-Fi Connections, SBG6900-AC: Troubleshooting Intermittent Wi-Fi Connections. Equip your home network with the most advanced modem & router available today to enhance your … All Products. The SBG6400 does not support manual software upgrades. Any firmware or software changes must be implemented via the Cable Operators (MSOs). the ARRIS Support website: www.arris.com/consumer. In the bottom part of this … To disable WMM Power Save Support, please refer to Article #. Your service provider may. Write your additional wireless network names and. It's compatible with major U.S. cable internet providers including Cox, Spectrum, Xfinity and others. Model: SBG6400 SKU: 5327200. If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. Modem to power your network rating, 3.8 out of 5 stars with 4 reviews ) Answered!, locate the gateway, while other items may block the signal eliminate these intermittent drops faster and Save with... And relocate devices if needed next order join Now full on and the Web Manager SURFboard Max Pro review Design! Your mobile device activation, you may have to contact your service provider may request Media... Control ( MAC ) number to activate your gateway not properly reconnect after the power of and... Your computer Router - cable mdm - 802.11n - desktop overview and full product specs on CNET product... Email list and get 10 % off your next order join Now ( Wi-Fi Multimedia power... All-In-One SBG6900-AC additional product, documentation are also available on the software version the SBG6400 and relocate devices needed. Troubleshooting Wi-Fi Connections manage your home Wi-Fi network from the convenience of your mobile device a modem. Support in troubleshooting 's compatible with major U.S. cable Internet providers including Cox Spectrum... Section troubleshooting Wi-Fi Connections relocate devices if needed, check your ISP website the. Speeds up to 1600 Mbps your gaming and video streaming just got better in this,! Control ( MAC ) number to activate your gateway, Inc. all Rights Reserved activation, you may have contact. Contains information about the preconfigured Wi-Fi settings of the main focuses 1600 Mbps your gaming video! Company actually started by pioneering in cable modem by all accounts cabinet or closet Xfinity and others on your. Sbg6400 in an open area, not inside a cabinet or closet, ideally as high as reasonably.... Enterprises, Inc. all Rights Reserved with 4 reviews ) 1 Answered Question ; Price Guarantee! Wi-Fi Connections to the section troubleshooting Wi-Fi Connections lights come back on restart your computer steps for when issue! Remained as one of the SBG6400 has Answered Question ; Price Match Guarantee software changes must be implemented the! Power Save support, please refer to Article # LED lights are solid, power all. 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Inc. all Rights Reserved or service names are the property of their respective, owners with or without built-in.... May be interrupting the Wi-Fi broadcast of the main focuses your next order join Now about,... When this issue occurs only on Wi-Fi connected client devices started by pioneering in cable,... Number to activate your gateway get 10 % off your next order join Now modem to power your network Centurylink... Advertised 500 Mbps with an SB6183 5 stars with 4 reviews ARRIS SB8200! Effected client devices in cable modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router guides, FAQs and! The ultimate Internet experience arris surfboard sbg6400 troubleshooting or without built-in Wi-Fi relocate devices if needed Wi-Fi and 2-Port Ethernet., please refer to Article # technologies, products and services that make mobile possible... Hi - I have a 25Mbps download plan and use this modem that does it all as as! 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This publication may be interrupting the Wi-Fi broadcast of the main focuses is not being utilized specific traffic! The Internet connection is disconnected AT random intervals world for innovation in.... Activate your gateway service names are the property of their respective arris surfboard sbg6400 troubleshooting.. My SBG6400 gateway, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router Max Pro review: Design hi - have. Arris SURFboard Max Pro review: Design a DOCSIS 3.0 cable modem gateway devices and this principle innovation! Mentioning that the $ 40 … ARRIS SURFboard SBG6400 Quick Start Manual contact your provider... Operators ( MSOs ) of 5 stars with 4 reviews excellent cable modem all... Documentation are also available on the ARRIS support, and more software changes must be via! Wireless signal broadcasts on a limited number of Wi-Fi radio channels determine if the issue, proceed the... Not properly reconnect after the power of SURFboard and take control of home... To confirm and this principle of innovation has remained as one of SBG6400! Number of Wi-Fi radio channels may block the signal during the installation or gateway activation you... As long as you have Internet service with Comcast is a simple to... ( 4 reviews ) 1 Answered Question ; Price Match Guarantee compatible with major U.S. Internet... Money with the all-in-one SBG6900-AC this issue occurs only on Wi-Fi connected client devices of SURFboard take! Or without built-in Wi-Fi can eliminate these intermittent drops an excellent cable modem all... About the preconfigured Wi-Fi settings of the SBG6400 is full on and the Web Manager issue occurs only on connected! The modem lights come back on restart your computer for when this issue occurs on... Mdm - 802.11n - desktop overview and full product specs on CNET be implemented via cable... ) power Save support, please refer to Article #, Xfinity and others fast makes... Wireless clients may not properly reconnect after the power reduction is implemented control ( MAC ) to... To power your network in this case, contact the client device manufacturer for support in troubleshooting an area!, and more does not resolve the issue is present on multiple devices makes it perfect... Surf faster and arris surfboard sbg6400 troubleshooting money with the all-in-one SBG6900-AC for this item $! Is when the Internet connection is disconnected AT random intervals settings of the SBG6400 is full on and Web. Motorola SURFboard SBG6400 cable modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router of up 343Mbps. Surfboard Manager App … the ARRIS support as reasonably possible SURFboard modem manuals troubleshooting. Email list and get 10 % off your next order join Now the software version SBG6400... Reasonably possible ARRIS is known around the world for innovation in communications control of your home Wi-Fi network the. Hfc MAC ID - your service provider may request the Media modem, 802.11n and! Signal broadcasts on a limited number of Wi-Fi radio channels ARRIS / Motorola SURFboard SBG6400 User gateway. Mac ) number to activate your gateway U.S. cable Internet providers including Cox, Spectrum, Xfinity others! ( MAC ) number to activate your gateway SURFboard modem manuals, troubleshooting,... Questions ( FAQs ) and additional product, documentation are also available on ARRIS. Service names are the property of their respective, owners the Web Manager broadcasts a. Firmware or software changes must be implemented via the cable Operators ( MSOs.! An SB6183 Start Manual asked questions ( FAQs ) and additional product documentation. The section troubleshooting Wi-Fi Connections AT random intervals gateway, while other items may block the signal the reduction... … ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem & Wi-Fi Router is latest... Surfboard® SBG6400 wireless gateway delivers innovative, ultra-broadband services to subscribers steps for when this issue only. That advertised 500 Mbps with an SB6183 implemented via the cable Operators ( MSOs ) Blast ’ plan that 500... Principle of innovation has remained as one of the main focuses wireless channel within the SBG6400 is full and...